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Delivery Terms 

Delivery

Getting a dozen roses, a drop of firewood, 20kg of dog food, and half a dozen delphiniums delivered? No worries! The team at Nichol’s have selected the most suitable delivery option for our wide range of products – you’ll find the basic guide below.

 

Standard Delivery Times

We ship using a 2 day courier service, allow an extra 1-2 days for rural delivery and rural towns. Please also bear in mind, items scanned later in the afternoon will be collected by the courier the following morning. Delivery of plants cannot be delivered to P.O. Boxes and non-serviced addresses. Please see the dedicated sections below.

 

Tracking your item

If your item is being couriered through NZ Post (CourierPost) please use the tracking number issued on your dispatch email to track your item here: https://www.nzpost.co.nz/tools/tracking

You can also use the same tracking code over the phone with NZ Post by calling their toll-free number: 0800 268 743

Parcel running late?:

If there seems to be a problem or delay in delivery of your general product item please follow up with NZ Post (CourierPost) in the first instance. Contacting them directly with your tracking number is usually the best way to sort out any delivery problems as you can speak with them about your specific location etc. This is preferable to us acting as a middle man. Often the best result is achieved by ringing your local CourierPost depot.

If you are unable to resolve the problem with the courier company please contact us immediately and we will be happy to follow up for you.

 

If you’ve read the below and can’t find the answer you’re after, please contact us at onlineorders@nicholsgroup.co.nz or call +64 3455 1579.

 

If it’s smaller than 1.2m in height and weighs 25kg or less, then we’ll send it to your door!

All general product items are delivered by NZ Post (CourierPost). Special delivery instructions can be added when entering address details. 

All courier deliveries have a standard charge of NZD $7.50 including gst nationwide – to a maximum of 25kg per order. 

Multiple items can be ordered at the same time and if their total weight is less than 25kg only one delivery fee will be incurred*. This will be automatically calculated at checkout. *This does not include bulk and heavy items of landscape products, pet food bagged products, florist bouquets, and certain garden products such as our 30-50L plant feeds.  

 

DELIVERY TIMES 

All customer orders of general items (i.e. not landscape supplies, firewood, plants or florist items) are dispatched Monday to Friday within two working days of you placing your order and only once full payment is received. Once dispatched the following delivery times can be expected:

  • South Island – 1-3 days
  • North Island – 3-5 days

Please allow up to 2 extra business days for delivery to rural address areas.

If priority next day delivery is required please contact Nichol’s directly on 03 455 1579 and select Dispatch. It is available for deliveries to metro areas (not rural addresses), provided we receive your order by 12 noon Mon-Thurs. An additional fee may apply. We do not currently offer Saturday deliveries.

We do not freight internationally. 

As gardeners we acknowledge that plant selection is personal and the best way to select your plants is to choose them in store yourself. Having plants delivered to your door, however, can be convenient for you which is why we've selected a number of plant ranges that are suitable for courier transport. Buy them online and we'll have CourierPost deliver them directly to your door. Delivery of plants differ slightly from standard product deliveries because of the fragility of their nature. If you’re short on time we also offer a Click & Collect delivery service for some plants.

  • Only plants smaller than 1.2m in height and weighing 25kg or less are available for delivery throughout the South Island. 
  • Online orders received Thursday, Friday and over the weekends will be processed the next business day to ensure plants are kept in optimal conditions prior to reaching you.
  • Due to the fragile nature of plants their delivery is confirmed on receipt of payment. This means that plants must be delivered on first drop - a courier 'Sorry we missed you' card cannot be left. Our couriers are a careful team though and, if you aren't home, will place your plant in a discrete location for you.
  • All plant orders are delivered by NZ Post (CourierPost). Special delivery instructions can be entered when placing your order.
  • All courier deliveries have a standard charge of NZD $7.50 inc gst nationwide – to a maximum of 25kg per order. 
  • Multiple items can be ordered at once and if their total weight is less than 25kg only one delivery fee will be incurred. This will be automatically calculated at the online checkout. 
  • We currently do not deliver plants to the North Island or internationally.

 

PLANT DELIVERY TIMES

All customer plant orders are dispatched Monday to Thursday only and within two business days of you placing your order following receipt of full payment. Once dispatched the following delivery times can be expected:

  • South Island – 1-3 days
    We ship smaller grade plants South Island wide.  Primarily we use NZ Post Couriers for this service. 
  • We do not ship plants to the North Island or internationally.
  • Please allow up to 2 extra business days for delivery to rural address areas.
  • Priority next day delivery is available to metro areas only (not rural addresses) provided we receive your order by 12 noon Mon-Thurs. An additional fee may apply. If required please contact Nichol’s directly on 03 455 1579 and select Dispatch. 
  • We currently do not offer Saturday deliveries for plants.

To help minimise freight charges for you we are happy to try and combine multiple plants into one carton with a maximum height of 1.2 metres. Each carton, based on weight to a maximum of 25kg, will incur an $7.50 delivery fee.

 

PLANT DISPATCH:

We aim to pack and dispatch orders swiftly. We dispatch twice per day on a morning and afternoon courier. When we dispatch your order we will send you an email with tracking info for the courier who has your items. In some cases your order may be dispatched from multiple Nichol’s stores – therefore your order may arrive in part deliveries. Please refer to your dispatch email for further information.

Our normal process is to dispatch Monday–Thursday however we may delay shipping if plants are in jeopardy of being left in transit over the weekend. In some cases, such as extreme hot weather, long weekends, or rural addresses we might delay dispatch to avoid plants sitting in a depot over a long weekend. Please advise if your order is urgent to avoid any misunderstandings in this regard.

We sell bulk landscape products and firewood by the scoop, there’s approximately three scoops per cubic metre. Orders placed online are loaded on site at your local Nichol’s store and delivered by a Nichol’s team member or a local subcontractor. 

  • Delivery is available for all addresses within a 60km radius of each Nichol’s store. If you're unsure whether your address falls within this radius please give us a call or enter the delivery address on the checkout page when ordering to calculate exact delivery costs.
  • 7-day delivery service is provided. Order today and we’ll deliver within 72 hours to the address specified. 
  • Delivery fees apply – check the guides here: Cromwell, Dunedin, Invercargill.
  • No minimum scoop order required, maximum scoop numbers set by product weight. 

CONDITIONS:

  • Gravels, stones and topsoil = 6 scoop maximum. 
  • Composts and garden mixes = 10 scoop maximum. 
  • Firewood, barks, woodchips and mulches = 12 scoop maximum. 

Firewood orders can be mixed and will be delivered in one load, mixing should be expected. Maximum of 12 scoops.

Landscape products cannot be mixed. Ordering two types of landscape products will incur two delivery fees if ordered online. Please contact us directly should you wish to discuss mixed delivery options. 

Deliveries will be made by tipper truck and offloaded in one easy-to-access location. Steep or narrow driveways and powerlines must be taken into consideration when specifying your drop-off area. 

Wood stacking and moving landscaping product into place is not included in the delivery fee sorry! 

Bulk landscape products are also sold by the bag for your convenience. Pick up only.

Got a specific delivery time in mind? Please contact us directly.

WANT TO COLLECT? 

We offer free trailer hire (1 hr) with all our products.
Drive in and out: quick and easy loading.

We deliver florist flowers within a 25km radius of Nichol’s Dunedin, Nichol’s Invercargill and Nichol’s Cromwell.

Florist deliveries incur a $10 charge per bouquet.

Same day delivery throughout the week including Saturdays for orders placed before 1:30pm and within the specified town boundaries.

No deliveries on Sundays.

We ship using a 2-day courier service, allow an extra 1-2 days for rural delivery and rural towns. Please also bear in mind, items scanned later in the afternoon will be collected by the courier the following morning. Delivery of plants cannot be delivered to P.O. Boxes and non-serviced addresses. Please see the dedicated section relating to plant delivery.

If your item is a general product item or plant being couriered through NZ Post (CourierPost) please use the tracking number issued on your dispatch email to track your item here: https://www.nzpost.co.nz/tools/tracking

You can also use the same tracking code over the phone with NZ Post by calling their toll-free number: 0800 268 743

 

PARCEL RUNNING LATE?

If there seems to be a problem or delay in delivery of your general product item please follow up with NZ Post (CourierPost) in the first instance. Contacting them directly using your tracking code is usually the best way to sort out any delivery problems as you can speak with them about your specific location etc. This is preferable to us acting as a middle man. Often the best result is achieved by ringing your local CourierPost depot.

If you are unable to resolve the problem with the courier company please contact us immediately and we will be happy to follow up for you. 

HOW DOES CLICK & COLLECT WORK?

  • In your shopping cart you will have an option to select your delivery method, either Click & Collect or Deliver.
  • When Click & Collect is selected, a drop-down menu will appear where you will be able to select your collection store.
  • Once the collection store is chosen, you can then Place Your Order Securely.
  • An Order Confirmation will be sent and once your order is ready for collection you will be sent an email to notify you.

 

COST OF CLICK & COLLECT

All Click & Collect orders are free of any freight costs.

 

CLICK & COLLECT ORDER TO COLLECTION TIME

Click & Collect orders take the same length of time as our standard home delivery. This is due to some Click & Collect orders being sent from one of our other stores based across Otago and Southland. The above factors contribute to the time it will take for your Click & Collect order to be ready for collection.

 

COLLECTION CRITERIA

Click & Collect orders must be collected by the person who placed the order. For security purposes please ensure you bring the following:

  • Order Number
  • Vaild Photo ID

 

COLLECTING IN STORE

Orders must be collected within 14 days from the date you are notified by email that your order is ready for collection. If your order is not collected within this time, your order will be cancelled. The relevant collection store may then allocate those goods to another customer and your refund will be credited to the card you used for your order, less any administration fee payable.

You acknowledge that we may record the details of any identification provided in relation to collection of products.

GENERAL PRODUCT RETURNS

Nichol’s is more than happy to exchange or refund goods purchased online for up to 14 days of receipt, provided goods are returned to our online store in their original, unused condition with the original packaging and tags. All undamaged, correctly returned products will be refunded (less postage costs) to the original purchaser's credit card within 7 days.

  • We will reimburse postage for damaged, defective or incorrectly sent items only.
  • We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care or care instructions.
  • We do not accept exchange or refund requests for special product mark downs, samples and permanently marked down items sold in the clearance section.

 

GIFT RETURNS

If you have received an item as a gift and you would like to return it you are entitled to an exchange, provided you are in possession of the purchase receipt. You may exchange the item in any of our retail stores by presenting your gifted item in their original, unused condition with the original packaging and tags. Exemptions may apply. Gift vouchers cannot be exchanged for cash.

 

PLANT RETURNS: 

Plants will be fine for a surprisingly long time in transit, however, as with any delivery service, things can occasionally go wrong and your plants may not arrive in perfect condition. Whilst our careful courier team do the utmost to ensure your plant arrives in pristine condition, due to the fragile nature of plants there may be some bruising or slight damage in transit. This is to be expected and, unfortunately, cannot be helped but if your plant arrives to you in a condition that you think is not acceptable, please contact us directly for a resolution.

The return of a plant has a different procedure than the return of a general product item. With a plant return we need to arrange our own courier to collect the damaged plant from you and return to our store. If your plant is damaged on arrival you must contact us immediately and not try to return it through your own courier/postage means.

 

HOW TO MAKE A RETURN

For all product and plant returns an accompanying Returns Form needs to be included. It can be downloaded here. Print it out, fill in the details, including whether you would like a refund OR exchange and place it in your parcel along with the goods to be returned or exchanged or tape it to the plant pot.

Send the parcel to:
Nichol’s Online Returns
51 Timaru Street,
Anderson’s Bay
Dunedin 9012

 

Please make sure you give us a daytime telephone number or your email address so we can contact you.

Once we have received the returned products we will notify you by phone or email of your exchange or refund entitlement.

Goods are returned to Nichol's at your own expense unless the item is faulty. Please ensure all items are packaged securely and are returned to us by registered mail with a tracking number. Please note that Nichol's is not responsible for the damage or loss of items being returned.

 

 

EXCHANGES

You can exchange pet care and accessories, garden care and accessories, home décor and gift item goods within 14 days of purchase. Plants cannot be exchanged.

If you wish to exchange an item please contact us as soon as possible to reserve another item. Enter the details on the Returns Form with your order of the goods you would like to receive. If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference. Please do not send us cash or cheques, we only deal with electronic payments.

If the same style is being exchanged for a different size or colour, once we receive your return we will send out your new item. This will incur a delivery charge.

Your refund will be credited back to the original purchaser's credit card and will exclude delivery costs, unless the item is faulty. Please be aware it may take several days for the refund to show in your account. No credit can be applied to online accounts.

The Nichol’s team takes great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. If you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery.

Faulty or damaged items must be returned within 14 days of purchase.

Please be aware that general wear and tear of products does not constitute a refund. Nichol's will, where possible, replace or repair any goods deemed to be faulty if purchased within the last 6 months.

We always want to bring you the best products and seek to work with suppliers who can provide these, but sometimes things do go wrong. When this happens and a product is deemed unsafe for use, or when we have concerns about a product, we act quickly to minimise the risk of harm. In many cases this means we undertake a product recall. In doing this we aim to keep the inconvenience and cost to our customers at a minimum.

If you are concerned about a product recall or would like further information please contact us at onlineorders@nicholsgroup.co.nz or call +64 3455 1579

As a trusted, locally-owned and operated retailer, product safety is of paramount importance to us.

plant delivery

 

 

plant delivery

 

 

plant delivery