GENERAL PRODUCT RETURNS
Nichol’s is more than happy to exchange or refund goods purchased online for up to 14 days of receipt, provided goods are returned to our online store in their original, unused condition with the original packaging and tags. All undamaged, correctly returned products will be refunded (less postage costs) to the original purchaser's credit card within 7 days.
- We will reimburse postage for damaged, defective or incorrectly sent items only.
- We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care or care instructions.
- We do not accept exchange or refund requests for special product mark downs, samples and permanently marked down items sold in the clearance section.
If you have received an item as a gift and you would like to return it you are entitled to an exchange, provided you are in possession of the purchase receipt. You may exchange the item in any of our retail stores by presenting your gifted item in their original, unused condition with the original packaging and tags. Exemptions may apply. Gift vouchers cannot be exchanged for cash.
Plants will be fine for a surprisingly long time in transit, however, as with any delivery service, things can occasionally go wrong and your plants may not arrive in perfect condition. Whilst our careful courier team do the utmost to ensure your plant arrives in pristine condition, due to the fragile nature of plants there may be some bruising or slight damage in transit. This is to be expected and, unfortunately, cannot be helped but if your plant arrives to you in a condition that you think is not acceptable, please contact us directly for a resolution.
The return of a plant has a different procedure than the return of a general product item. With a plant return we need to arrange our own courier to collect the damaged plant from you and return to our store. If your plant is damaged on arrival you must contact us immediately and not try to return it through your own courier/postage means.
HOW TO MAKE A RETURN
For all product and plant returns an accompanying Returns Form needs to be included. It can be downloaded here. Print it out, fill in the details, including whether you would like a refund OR exchange and place it in your parcel along with the goods to be returned or exchanged or tape it to the plant pot.
Send the parcel to:
Nichol’s Online Returns
51 Timaru Street,
Please make sure you give us a daytime telephone number or your email address so we can contact you.
Once we have received the returned products we will notify you by phone or email of your exchange or refund entitlement.
Goods are returned to Nichol's at your own expense unless the item is faulty. Please ensure all items are packaged securely and are returned to us by registered mail with a tracking number. Please note that Nichol's is not responsible for the damage or loss of items being returned.
You can exchange pet care and accessories, garden care and accessories, home décor and gift item goods within 14 days of purchase. Plants cannot be exchanged.
If you wish to exchange an item please contact us as soon as possible to reserve another item. Enter the details on the Returns Form with your order of the goods you would like to receive. If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference. Please do not send us cash or cheques, we only deal with electronic payments.
If the same style is being exchanged for a different size or colour, once we receive your return we will send out your new item. This will incur a delivery charge.